Smarter customer service made simple

Helpwise is an easy to use customer service platform that helps you manage all customer communication from a single place.

Trusted by over 5000+ users

Nate A
Senior Accountant
I love the simplicity. Works like Gmail except is a lot more powerful.

Gina G
Legal Assistant
Using Helpwise, we were able to better our client communication and lead response time.

Mel Abraham
Support Head
Customer support team is super helpful and caring. They are great listeners.

Revamp how you handle customer communication

Transform your customer communication strategy, and help more customers by utilising automation and collaboration features of Helpwise.

  • Automate
  • Support
  • Collaborate
  • Analyse

Improve productivity by automating mundane tasks

Reduce hard work, and make way for smart work by setting up automations for quick customer communication.

  • Automate repetitive tasks like assignment, tagging, replies.
  • Create SLAs to ensure fast response times.
  • Distribute conversations based on team workload.
  • Integrate with top CRMs, task management tools, calendars etc.

Provide support on multiple channels from a single place

Collaborate with your team members inside customer conversations to provide quick and accurate resolution.

  • Unify your customer channels and handle queries from a single view.
  • Reduce inbound queries by setting up a self serve help center.
  • Create bots that handle chat support and reduce workload.
  • Canned responses for repetitive queries.

Make remote teamwork feel as easy as collaborating in person

Collaborate with your team members easily while replying to your customers using notes and mentions.

  • Mention your team members or leave notes inside conversations.
  • Collaborate with your team in real-time while drafting replies.
  • Prevent duplicate and contradictory replies.
  • Delegate or assign conversations to team members.

Improve support efficiency by taking decisions backed by data

Utilise customer analytics, team reports & customer satisfaction data to improve your query resolution rate.

  • Analyse key metrics like query load, daily & hourly volumes and more.
  • Analyse key metrics like resolution times, response times of your team members.
  • Analyse customer satisfaction scores to improve support quality.
  • Real-time insights on your team's workload and awaiting queries.

Fuel your workflows with powerful integrations

Power your communications by connecting calendars, task management apps, and CRMs using native integrations, or create your integration using our custom app feature.

One Platform fits all

  • SaaS
  • Real Estate
  • Logistics
  • E-commerce
  • Hospitality
  • Servicing

Create and share product guides
Create how-to guides, update articles for your SaaS product using the Help Center feature and share it with your customers directly from your inbox.

Collaborate on providing support
Collaborate with your team in real-time using Notes & Internal Discussions to provide quick solutions to customers via email, live chat & social media using Helpwise.

Collect customer feedback
Use tools like CSAT & Forms to collect customer feedback on features improvements, service quality, product feedback & much more.

Work from anywhere on any device

On the move quite often? Or like working from multiple devices? Helpwise has a web app, an iOS, and an android app that allows you to take your work wherever you go.

Discover the ROI of Helpwise

Your Support Operations

Number of support agents

Number of support queries

Average query handle time (in minutes)

Region

Select your region

With Helpwise, your organization will realize returns worth
  • IN 3 Years

$5.7M

  • Rate of Return

501%

Getting started takes 5 minutes

Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.